Possible Hub Solution To 911 Call System to be Discussed by Coral Springs Officials

Possible Hub Solution To 911 Call System to be Discussed by Coral Springs Commission

Coral Springs Dispatch {City of Coral Springs}

By Bryan Boggiano

City officials plan to discuss solutions to the 911 interoperability system and improvements to dispatch services at a Wed., Jan. 25, city commission and multi-agency workshop. 

They focus on a “hub” solution that the city discussed with the Broward Sheriff’s Office and the county to receive calls, communicate, and dispatch more efficiently using their own 911 system.

Representatives from Hub Solution are presenting Emerging Digital Concepts as the vendor for the new 911 system.

Any cell phone call to 911 from Parkland will go to the Coconut Creek dispatch center, which Coral Springs oversees. Coconut Creek would then have to dispatch BSO. Any landline calls go to the Broward Sheriff’s Office communications center. 

Those calls are either received from the BSO centers in Coconut Creek, Sunrise, or Pembroke Pines, where information is gathered. If a call goes through to the Sunrise or Pembroke Pines centers, it must then be transferred, and information must be gathered again.

The new system would streamline communication between Coral Springs and the rest of Broward County so that first responders would not have to enter information repetitively into the two different computer-aided dispatches, or CADs. Callers will also not have to repeat information to different call takers.

The meeting update follows a Nov. 16, 2022, update from Police Chief Brad McKeone to the city commission, who stated the city has been in touch with the county about purchasing the necessary equipment to build the infrastructure and make the hub solution viable.

At the time, McKeone said further discussions with the county would continue. The city initially agreed to purchase the equipment in 2020, but progress on its implementation stalled.

McKeone told the commission although the county and Coral Springs made progress on the system, the city still has to review the agreement with the county and be able to test the hub solution before it goes live.

According to a city email, the Parkland City Commission, county representatives, and representatives from other cities interested in the hub solution, including Boca Raton, Aventura, and Plantation, will also be there. 

The meeting will take place at the Coral Springs Museum of Art Gallery Room, located at 2855 Coral Springs Drive. It will begin at 4 p.m.

This article has been updated with correct information about the presenter of the event.  Our apologies for the mistake. 

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Bryan Boggiano

Bryan Boggiano
A University of Florida journalism graduate, Bryan is pursuing his masters in geosciences at Florida International University. He has a strong interest in weather, entertainment, and journalism.

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