Broward County and Coral Springs to Revolutionize 911 Calls with New Interoperability Upgrade

911 Dispatcher coral springs

By Bryan Boggiano

Broward County and Coral Springs are working to increase interoperability between their 911 communication systems. 

In a letter dated February 13, County Administrator Monica Cepero detailed the county’s steps to address the issue. 

The move comes after a January 25 meeting between the city commissions of Coral Springs, Parkland, and Coconut Creek, where they discussed a potential hub solution to streamline information sharing and reduce 911 call wait times. 

Currently, Broward County and the city each have their own computer-aided dispatch (CAD) system. The Coral Springs dispatch center receives calls from the three cities, but in some cases, they are transferred to other agencies or dispatch centers, requiring the caller to repeat information. The hub solution being developed by Coral Springs and the county’s upgrade would mean that only information would be transferred between agencies.

To address interoperability, Broward County has been working with its strategic technology partner, Motorola, to test various interfaces. The county has committed to paying $187,000 to enable secure testing of the NG-CAD-X system interface, with completion slated for August 2023.

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Author Profile

Bryan Boggiano

Bryan Boggiano
A University of Florida journalism graduate, Bryan is pursuing his masters in geosciences at Florida International University. He has a strong interest in weather, entertainment, and journalism.

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